The Code of Ethics of Alfa Banking Group provides the framework for maintaining the highest standards of professional ethics. Our Code of Ethics sets out the guiding principles and rules of behavior by which we operate our company and conduct our daily business with our customers, vendors, shareholders and with our fellow employees. The Code of Ethics applies to all of the directors and employees of the Alfa Banking Group.
Employees and directors are expected to apply the principles of the Code of Ethics in all of their dealings on behalf of the Group, to ensure their actions are in the overall best interests of the Group, and to assist management in its efforts to ensure that the Code of Ethics is being followed.
In all of the decisions we make and actions we take on behalf of the Group, we are committed to adherence to the highest standards of integrity and ethical behavior and to compliance with applicable laws, regulations and Group policies.
Code of EthicsThe Bank’s Mission — Our Objectives
The Bank’s Mission: To be a reliable partner that always endeavors to provide effective financial decisions that save Clients’ time.
Our Corporate Values
Respect the client
- Respect the clients
- The client should be satisfied with your work
- Your work should encourage the client to always come back to you
Make responsible decisions
- Never say «impossible», but say «how»
- Be part of the solution and not the problem
- Be responsible for the task at hand
- Do not be afraid to make mistakes, learn from them
- Perfect and improve your work on a regular basis
Work as a team
- Focus on the goal and work with others as a team to achieve it
- Never say «That is not my job»
- Be open to new ideas
- Help your colleagues
Combat bureaucracy
- Keep the decision process as simple as possible
- Only print documents for business purposes
- Use email as the main internal form of written communication
